Terms & Conditions
In order to provide users with the information they need to make their travel planning decisions, your website should outline your business's key policies. Providing this information adds value to the user because they know what to expect upfront. There shouldn't be any surprises when a customer physically arrives at your location, for example bringing a pet when you have a no-pet policy.
Privacy Policy
When collecting user information, for instance during online booking, all consumer marketers need to adhere to the Personal Information Protection and Electronics Documents Act (PIPEDA) and/or applicable provincial privacy laws. More detailed information can be found at www.the-cma.org/ ?WCE=C=47|K=225849#10 and www.privcom.gc.ca/ legislation/02_06_01_e.asp.
Here are some examples of policies you should list on your website:
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Pet Policy
- Do you permit pets on your premise?
- If yes, what size pet?
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Smoking Policy
- Is smoking permitted on your premises?
- Is there a designated area to smoke?
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Cancellation Policy
- What is the cancellation period for your accommodation?
- Is there a penalty fee charged for canceling?
- How much notice is required for a full refund cancellation?
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Check In/Check Out Policy
- What time is check in/check out?
- Do you have late check out times? What are they?